Urgent Pet Care, with 2 locations in the Omaha/Papillion area is an AAHA accredited, growth – oriented, urgent care clinic that is making a difference in the lives of our patients, clients, and team members. Our trained technicians, assistants, and client care individuals are dedicated to the mission and values that make us stand out in the community. We value new ideas, thoughts, and comments about current business procedures and future endeavors will continue to help us improve and grow our company.
Job duties include, but are not limited to:
The exam room assistant is a Patient advocate, a hard worker who is self-motivated, able to multi-task, handles stress well, and is aware of the bigger picture. Under the general supervision of a Veterinarian(s), the exam room Assistant helps decide on the best medicine and treatment for Patients. The exam room Assistant’s goal is to have a working knowledge of the receptionist position, to have competence with Avimark and Microsoft Word, and to provide an exceptional customer service experience by treating each Client and Patient with the upmost compassion and respect.
DUTIES AND RESPONSIBILITIES:
Able to communicate/coordinate/prioritize exam rooms and hospital flow with and for the Doctor
Demonstrate the ability to accurately and legally record findings/history in Patient’s medical chart
Knowledgeable about infectious diseases of the dog and cat
Knowledgeable about zoonotic disease
Effectively present treatment plans, relating treatments to symptoms
Exhibit professionalism (dress code, presentation, verbiage) and appropriate exam room etiquette
Able to communicate with and to treat all Patients, visitors, Clients, doctors, and coworkers with courtesy, respect, and concern
Effectively diffuse emotionally charged situations and promote cooperation from the Client to successfully provide treatment for the Patient
Maintain Client confidentiality
Able to discuss financial obligations with Clients and discuss payment options
Able to help Clients with euthanasia discussion and cremation options
Ensure that all actions and interactions are consistently in alignment with UPC Core Values and “Behaviors in Action” (See Employee Handbook.)
Maintain a high level of professionalism at all times
Manage time and tasks appropriately and remain flexible with assigned duties
Good oral and written communication skills
Abide by all safety policies and foster a safe working environment
Abide by all company policies and procedures and adapt to changes in those policies and procedures as needed
Strong attention to detail and problem solving
Make decisions confidently and effectively
Attend monthly staff meetings
Must be able to work energetically for an entire shift sometimes exceeding 9-10 hours per day (Shift does not end until all duties are completed.)
Must be able to read forms, computer monitor, and labels on products, cleaners, and medications.
Must be able to hear well enough to communicate with coworkers and Clients both in person and on the telephone.
Standing/Walking: 75-100% of shift
Must be able to operate computer.
Stooping/Kneeling and Reaching:
Frequent stooping, kneeling, and reaching to access files, stocked items, etc.
PHYSICAL DIMENSION for Lifting, Carrying, Pushing, Pulling:
Must be able to lift up to 40 lbs. and carry from a Client’s vehicle in parking lot.
We offer our staff:
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National OriginRequired Knowledge, Skills and Abilities:
The exam room assistant is a Patient advocate, a hard worker who is self-motivated, able to multi-task, handles stress well, and is aware of the bigger picture. Under the general supervision of a Veterinarian(s), the exam room Assistant helps decide on the best medicine and treatment for Patients. The exam room Assistant’s goal is to have a working knowledge of the receptionist position, to have competence with Avimark and Microsoft Word, and to provide an exceptional customer service experience