Overview
Company Description
Heartland Pet Hospital is a family-focused general practice that provides exceptional care to pets and their people. Here at Heartland, we believe animals play an essential role in family life and deserve the utmost levels of our attention. Our team – led by a devoted husband and wife duo – delivers high-quality medical and preventative care to companion animals in Bellevue, Nebraska, and surrounding communities. We are a small group of Veterinarians, Licensed Veterinary Technicians, Assistants and Client Service Representatives who care about each other and each of our patients. Our patients are not ‘animals’, they are furry family members. Veterinary medicine seems to attract the most diverse cross-section of different types of employees this creates a very fun but at the same time a very challenging work environment. We want to get to know the person on the other end of the leash and create a relationship of mutual trust and respect.
Heartland Pet Hospital has been a staple in the community for over twenty-five years and has long-standing relationships with customers and their children. From preventative to emergency care, Heartland Pet Hospital is determined to get to a solution without taking shortcuts. Our practice offers physical exams along with vaccines for dogs and cats. Our extensive in-house lab services allow us to perform high-quality diagnostic testing with electrocardiogram and digital radiology technology. We provide surgeries including but not limited to dental cleanings, tumor and mass removal, spaying and neutering, orthopedic procedures, declawing, and more. Our team understands that pet health goes beyond physical performance, therefore we provide behavioral and nutritional counseling.
To learn more about us, click here!
We’re looking for:
We are looking for someone that is passionate about animals just like us! This induvial has the same mission and values that our staff operates by daily. A courteous and efficient Clinic Administrator can coordinate and manage all office administration procedures. The Clinic Administrator’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners’ questions regarding clinic policies, appointment availabilities, and treatment costs.
To be successful as a Clinic Administrator you should be able to lead and follow. You should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary Clinic Administrator should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills
Job duties include, but are not limited to:
· Make informal recommendations to the veterinary regional manager and partner DVM on all aspects of the hospital.
· Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare reviews.
· Interview/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. This includes handling job descriptions and assisting with setting salaries.
· Terminate staff members that do not follow the guidelines, policies, and protocols.
· Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events and via social media.
· Effective conflict resolution skills between employees and clients.
· Ensuring that pet owners’ complaints are promptly addressed and resolved.
· Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy. Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
· Knowledge of spelling and meaning of commonly used veterinary terminology.
· Strong client service skills
· Preparing employee work schedules and managing the office staff.
· Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
· Establish and/or maintain inventory to assure adequate stocks of supplies are available.
· Review best prices for all products purchased and establish good relationships with vendors.
· Manage and/or implement hospital policies/procedures, including DEA/Controlled Substances and OSHA.
· Ensure payroll is completed and submitted accurately and in a timely manner.
Qualifications:
· Experienced in Customer Service and or Management (not necessarily in the veterinary space)
· Understands common business practices, to include but not limited to the following: Budgets, P & L, Inventory management, employee management as a budget item, OSHA, DEA,
· Must be open to learning all aspects of veterinary medicine, veterinary medicine terminology and how to run a veterinary hospital
· Compassionate, Calm, Team Player, Multi-Tasker, and Strong Communicator
· Highly organized and possess computer skills
· Self-starter with the desire to continue to advance your knowledge and skillset
· Open availability with flexibility to change hours based on hospital’s needs
We offer our staff:
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
Required Knowledge, Skills and Abilities:To be successful as a Clinic Administrator you should be able to lead and follow. You should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary Clinic Administrator should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills
