South Maui Animal Clinic is seeking a full time Client Service Representative to join the team!


Client Service Representatives work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.

We provide an incredible benefits package for full-time team members!





* Provide first class customer service and help to solve or elevate any concerns that the client has


* Build lasting relationships by forming a genuine connection with each client that walks through our doors


* Engage with each client to inform and educate them on the benefits of essential products and services


* Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment


* Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset


* Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time


* Ensure exam rooms are clean and fully stocked each day – before and after each appointment


* Ensure the lobby is clean and welcoming for each visitor


* Conduct payment (including proper cash handling) transactions at the front desk when applicable






* High school diploma or GED required


* Great communication and organizational skills


* Strong customer service skills


* Ability to be an empathetic listener


* Ability to deescalate uncomfortable situations to ensure guest satisfaction


* Understand and be able to use and trouble shoot, computers, tablets, email and have a basic understanding of the Microsoft Office Suite of programs


* Must be able to stand from sitting, walk, sit and move freely for extended periods of time


* Veterinary Experience Preferred


* Weekend Availability Required



Interested in a career in Veterinary Medicine? Apply today!







Required Knowledge, Skills and Abilities:

Veterinary Receptionist

Required Education Level : High School Diploma or Equivalent