Assists pharmacist(s) in all areas of pharmacy operations, including prescription preparation, sales transactions, customer service, and purchasing and inventory maintenance.
Complies with governmental and accreditation regulations.
Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork, labels, monographs, and bags; uses appropriate stamps and notes; and, retrieves stock from the shelf.
Performs phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients’ questions and concerns.
Prepares prescriptions for dispensing: counts and verifies medication, labels vials appropriately, and, prioritizes waiters.
Processes cash, check, credit card, and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.
Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.
Receives, checks, and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.
Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room, by making sure they know who is waiting and whom they are waiting for.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
Required Knowledge, Skills and Abilities:
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