Overview
Company Description
Lake City Animal Health and Wellness Center is a full-service community animal hospital. Our goal is to provide high quality veterinary service in a personable and accommodating manner by consistently focusing on accurate diagnostics, effective communication, compassionate treatment of animals, and client education.
Lake City Animal Health & Wellness Center offers many veterinary services including Wellness exams, Surgery, Onsite Laboratory, Radiology, Dermatology, Intensive Care, Vaccinations, Microchipping, Behavioral Counseling, Nutritional Counseling, Internal Medicine, Dentistry, Pain Management, and much more!
Our practice is located in Warsaw, Indiana, known as the “Orthopedic Capital of the World” for its many long-standing orthopedic device manufacturers that call the city home. Warsaw is about 2 hours southeast of Chicago, IL in the northeast section of Indiana. Whether you’re into history, outdoor lakes and beach adventures, dining or culture, Warsaw has something for everyone. Higher educational opportunities are available at the University of Notre Dame, Indiana University-South Bend and Indiana Wesleyan University. The downtown area is also very busy with an award winning craft brewery and multiple restaurants! Come check us out – we’re confident you’ll love it and want to stay.
To learn more about us, click here: https://lakecityanimalclinic.com/
Job duties include, but are not limited to:
Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.
We’re looking for:
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They are patient, empathetic and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialist. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Experienced Receptionist with a minimum of 1-year veterinary experience preferred
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset.
We offer our staff:
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
Required Knowledge, Skills and Abilities:Experienced Receptionist with a minimum of 1-year veterinary experience preferred
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset.
