Overview
Job Summary: The Practice Manager is responsible for overseeing the day-to-day operations of La Red Health Center’s (LRHC) sites. This role ensures the delivery of high-quality, integrated patient-centered care (medical, dental, behavioral health) in strict alignment with federal, state, and local compliance standards, including the Health Resources and Services Administration (HRSA) requirements. The Practice Manager fosters a collaborative, team-oriented environment and drives operational efficiency, staff development, and continuous quality improvement efforts to support the LHRC’s mission of providing accessible care to the community.
Essential Responsibilities:
The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this classification. The duties listed are intended to provide a representative summary of the major duties and responsibilities. The incumbent may be required to perform additional, position-specific duties as assigned by their manager and/or LRHC Leadership.
Operations Management: Manage all aspects of daily operations, including patient scheduling, flow, and support services, to optimize workflows and minimize wait times. Ensure the facility is well-maintained, safe, and compliant with all health and safety standards.
Compliance and Quality Assurance: Ensure adherence to all FQHC regulations, funding requirements, and quality assurance programs. Participate in quality improvement activities, manage data reporting, and develop action plans to meet benchmarks.
Staff Leadership and Development: Recruit, hire, train, supervise, and evaluate clinical and administrative support staff. Promote a positive, productive, and inclusive work environment that supports high employee engagement and professional development. Conduct regular staff meetings and manage performance reviews and disciplinary actions in coordination with Human Resources.
Financial and Revenue Cycle Management: Oversee the practice’s financial performance, including contributing to budget development, monitoring expenses, and ensuring cost-effective operations. Manage front-end revenue cycle functions, such as insurance verification, accurate registration, and co-pay collection.
Patient Experience and Access: Proactively address and resolve patient complaints or service concerns to ensure a high level of patient satisfaction. Implement strategies to enhance clinic visibility, grow visit volume, and reduce barriers to care for underserved populations.
Collaboration: Work in a strong partnership with the Site Medical Director and other organizational leaders to align practice goals with the FQHC’s strategic plan and mission. Act as a liaison between on-site staff and the back-end billing team to ensure documentation and coding accuracy.
Required Knowledge, Skills and Abilities:Language Skills:
Bilingual (English/Spanish) preferred
• Minimum of a Bachelor’s degree in public policy, public health, business administration, healthcare administration, or related field required.
• Five years of relevant experience in healthcare or public health nonprofit environment with demonstrated leadership advancement.
Performance Requirements:
Knowledge:
• Knowledge of health care non-profit operations and grant management required.
