Overview
Train, coach, evaluate, and support team members through performance management and team meetings.
Manage staffing schedules, payroll, hiring, onboarding, and employee relations.
Maintain accurate records, inventory control, controlled substances compliance, and hospital policies (DEA/OSHA).
Oversee office workflow, facility maintenance, safety, and revenue reporting.
Support marketing initiatives and represent the hospital at community and industry events.
Ensure exceptional client service by resolving concerns professionally and supporting patient care coordination.
Build and maintain strong vendor relationships to support hospital operations.
Communicate effectively with staff, clients, and veterinary teams while fostering a positive workplace culture.
Perform additional duties as assigned.
Minimum of 3-5 years of experience in a veterinary office or similar customer service role, with at least 1-2 years in a supervisory or management position.
40 hours a week, rotating weekends
Time will be split: Floor/Admin
Oversee the daily administrative functions of the veterinary office, ensuring a well-organized and efficient workflow.
Supervise, train, and mentor reception staff to ensure high-quality customer service.
