***Typical Hiring Range: $15.50 – $18.00 Hourly***
As a steward of public trust and an agent of the State of Colorado, primarily responsible for enforcing compliance with statutory mandates and Department of Revenue directives governing motor vehicle titling and registration in Colorado, as well as cash management associated with tax revenues and fees as required by law.
- Examines and analyzes legal documentation submitted for motor vehicle titling and registration, and for identification, ensuring accuracy and enforcing compliance with appropriate statutory regulations including but not limited to emissions standards, insurance requirements, and secure and verifiable identification guidelines.
- Uses judgment and enforcement authority to accept or reject legal documentation based on determination of compliance.
- Questions, interviews, confers, or advises customers on requirements associated with compliance, persuading those failing to comply to take a particular course of action or to accept findings and/or recommendations.
- Works to resolve complex transactions, utilizing negotiation and problem resolution skills, with sensitivity to the customers’ needs and expectations.
- Determines necessary action, executes and establishes the legal records as appropriate for motor vehicle titles, registrations, license plates, and persons with disabilities placards for use by governmental and other official enforcement entities.
- Participates in opening and closing functions as directed. Performs self-audit and reconciliation daily, resolving minor discrepancies when necessary, working to ensure all monies collected (cash, check, and credit card payments) are in balance.
- Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises knowledge to initiate customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
- Executes quality assurance measures in enforcing the compliance of legal documents with state statutes, legislative mandates, and administrative directives; ensures conformity of all necessary documentation and the appropriate collection of all assessed taxes and fees.
- Assists in the Motor Vehicle Phone Bank and Processing Center on a rotating basis or as assigned.
- Serves as a liaison between Clerk & Recorder’s Office, representatives of business and industry, trade and professional associations, and clients.
- Provides or disseminates information, both orally and in writing, regarding statutory changes and/or policy modifications.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Adheres to ethical standards of conduct and understands the impact of violating these standards on an organization, self, and others.
- Contributes to team effort by helping to achieve departmental goals.
- Assists in other departments and/or with County-wide events as directed.
- Assists with election duties as required.
- Performs other duties as required.
- U.S. citizen; registered to vote in Colorado; sworn as agent of Clerk & Recorder’s Office to discharge the duties conveyed by CRS 42-1-210.
- High school diploma or equivalent education required.
- Three (3) years of progressively responsible experience in a public contact environment involving explanation of policies and/or procedures.
- Two (2) years additional post secondary education and/or training in motor vehicle, legal, accounting, and/or government preferred.
- Must test at a minimum typing speed of 30 wpm and at least 6,000 adjusted key strokes per hour of data entry.
- Ability to perform computations for tax and fee assessments associated with motor vehicle laws and regulations.
- Proficiency in cash management required.
- Ability to set goals and priorities for specific tasks and assignments.
- Ability to remain open to change and new information and effectively deal with pressure and ambiguity.
- Working knowledge of technology to perform a variety of complex tasks and assist others in operating computers or other office equipment as necessary.
- Maintain regular and punctual attendance.
- An equivalent combination of related education and experience may be substituted for the education and experience requirements above.
- Must pass conditional post offer background investigation, motor vehicle check and drug screen.
- Must possess and maintain a valid Colorado Driver’s License.
Duties are performed primarily in an office environment; some travel may be required. Employees may be required to work at any office location. May be required to lift office supplies. Weekend hours and/or overtime will be required, including election cycles.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
APPLICATIONS MUST BE FILED ONLINE AT: http://www.elpasoco.com For inquiries please call: 719-520-7401.
Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and rehires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603).
EL PASO COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERRequired Knowledge, Skills and Abilities:
High school diploma or equivalent education required.
Three (3) years of progressively responsible experience in a public contact environment involving explanation of policies and/or procedures.