Overview
Coastal Cat Clinic, a feline-specific hospital located in Pacifica, CA, is looking for a motivated professional to provide exceptional service to clients & patients in a team-oriented environment. We are currently in the process of relocating to a larger space with an anticipated move in date in early 2022.
Who We Are:
Coastal Cat Clinic is a Gold Certified Cat Friendly Practice with two full time veterinarians that is looking to add a third. We are only 20 to 30 minutes away from San Francisco, many other peninsula cities, and are accessible by public transportation. We are outfitted with the latest equipment including digital x-ray, digital dental x-ray, in-house lab machines, and ultrasound and are always striving to provide high quality medical care to our patients. Coastal Cat Clinic also has four hospital cats to provide daily love to the staff (in exchange for some treats and pets of course).
We foster a team-oriented environment and are open to change for the best of our patients. “Coastal is a great clinic to work for because you get to focus on providing top quality low-stress patient care in a collaborative environment. Every member provides a value to the team and is encouraged to voice their opinions on how the clinic can continue to operate at the highest of standards.” – CCC Staff Member
Who We Are Looking For:
The ideal candidate will enjoy variety in a workday, be well spoken, committed to putting the patient & client first, and have excellent attention to detail. We are seeking a driven, enthusiastic individual who enjoys interacting with people just as much as pets. The ability to multitask and use good judgment is required. The ideal cultural fit is someone with a strong work ethic, personable demeanor, and dedication to teamwork as well as a love for cats.
A client services representative for Coastal Cat Clinic provides excellent and expeditious client experience, greets clients, responds to questions, processes incoming and outgoing pets, and handles payments accurately. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within our business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required; AVImark experience is desirable.
Essential skills include, but are not exclusive to:
· Ability to show compassion and kindness to all you meet at all times
· Strong communication skills, both written and verbal
· Proven ability to work with the public in an often-stressful environment
· Ability to manage multiple phone lines
· Strong computer and multi-tasking skills as we are paper lite and run a fairly busy practice
· Money-handling and exchange
· Ability to effectively handle both busy, stressful situations and slow, tedious situations.
Anticipated Schedule:
· Full Time: Four or Five 8-hour shifts
· Our hours are Monday – Friday 8 am to 4 pm, and Saturday 9 am to 4 pm (closed on Sundays, hours subject to change). Saturday shifts will be a requirement at this time.
· We are closed for major holidays
Benefits (Thank You for Working Hard):
Full time staff are eligible for:
· Medical/Dental/Vision
· Paid Vacation Time
All staff are eligible for:
· Paid CE Opportunities
· One Set of Scrubs Yearly
· Opportunity for Quarterly Bonus (based on hospital performance)
· Sick Pay
· Employee Pet Discount
· 401k with matching
· Employee Assistance Program
For more information about us, please visit https://www.coastalcatclinicpacifica.com; click the Careers tab to apply.
Compensation is based on experience and qualifications. We are offering $16 to $19 but can negotiate higher for applicants with more experience in the veterinary field.
Required Knowledge, Skills and Abilities:Strong computer and multi-tasking skills, strong communication skills, money handling and exchange, ability to effectively handle busy and stressful situations.
