Administrative Assistant II

Overview

Job Description Summary
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 2 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

We are looking for an Administrative Assistant to join our team of devoted caregivers. Within this role, you will perform a variety of duties such as scheduling, answering questions and calls, greeting patients, and managing multiple assignments while being a liaison between internal and external customers. Administrative Assistants are an essential part of Cleveland Clinic’s smooth operation, which allows caregivers to focus on patient care and improves coordination between the nursing team, administrative teams, and providers.

At Cleveland Clinic, we know what matters most. That’s why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you’ll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you’ll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls.
Administers calendar and schedules management.
Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
Provides coverage of other areas such as front end, point of service and registration.
Coordinates management functions and assists in special projects.
Other duties as assigned.
Education:

High School Diploma or GED.
Associate’s Degree preferred.
Certifications:

None required.
Complexity of Work:

Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Work Experience:

Three years office experience.
Typing proficiency of 35 wpm with accuracy preferred.
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
Experience may be assessed with an on-line Skills Assessment.
Physical Requirements:

Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move up to 20 pounds

End

Work Experience:

Three years office experience.
Typing proficiency of 35 wpm with accuracy preferred.
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
Experience may be assessed with an on-line Skills Assessment.