Overview

Who Are We? 

At the Skoog & Co family of companies, established in 1987, we believe that travel helps us See The World and Change The World. Centrav, Inc., a Skoog & Co company, is the leading airline consolidator, focused on providing travel advisors access to book airline tickets, whether domestic or international, for their customers. At Centrav, we strive for excellence in all areas of our business and are inspired by the belief that we make a difference in the world and for the world through what we do.

The travel industry was deeply affected by the COVID-19 pandemic, and we felt that pain along with the rest of the industry. Our companies weathered the storm through the creativity and excellent leadership of our executive team, and the determination and loyalty of our employees and clients. We’ve known great sadness and disruption through the past two years, but now we are seeing the fruits of hard work and tenacity. We believe the best is yet to come!

The average years of service for our current employees speaks to the loyalty and value we see in the mission of our companies.  Our work goes beyond our day to day tasks and directly supports our Non Profit, Venture. Venture serves in international areas where people are least reached and resourced to address systemic injustices. They partner with local leaders in those areas and help develop long-term programs that will break cycles of starvation, lack of education, and human trafficking. With every air ticket we issue, Venture is able to provide a meal to someone who would otherwise go hungry. Our work directly impacts lives around the globe.

Position Summary

Centrav, Inc is looking for an ambitious individual who thrives in a fast paced work environment for in office, hybrid, or remote.  Under pressure, you maintain a positive attitude & work well in a team setting, as well as, independently.  You must possess strengths in multi-tasking, organization, accuracy, reliability & problem-resolution. You will provide excellent support to our broad customer base of retail travel advisors & specialty agents, projecting a professional and friendly company image via phone, chat, and email interaction. There is a diversity of tasks when working for the Skoog & Co companies, as we touch so many areas of the travel industry.

Virtual or onsite job training provided.

 

Responsibilities

Booking, changing & re-protecting airline reservations via the Global Distribution Systems (GDS) – Worldspan & Amadeus, as well as Centrav’s proprietary booking system
Knowledge of domestic and international airline/airport codes, routings and fare rules
Strengthen new & existing customer relations
Actively participate in cross-functional teams to increase overall customer satisfaction and/or operations efficiencies
Interact professionally with a wide variety of people assisting in travel plans across the globe
Educate Travel Advisor clients on industry practices and skills to set them up for success
Collaborate with a team on creative solutions for changes in the airline industry
Other duties, as assigned

 

Additional Information

Job Classification: Full Time Hourly / Non-exempt

Experience Level: Entry-Intermediate Level Specialist

Functions: Customer Care – Sales & Support

Industries: Travel / Airline

 

Why Skoog & Co?

Affordable Health and Dental Benefits for Full-time Employees (dependent coverage available, ask for details)
Life & long-term disability insurance
Paid Time Off
Paid Holidays
401(K) with Company Match
Iata Card – travel agent fams and fare discounts from the airlines, including discounts on hotels, car rentals, etc.
A supportive, creative & family-owned company culture where you are valued and cared about
We are known to advance with-in!
TRAVEL PERKS! FAM package – be reimbursed for a portion of one unique air travel trip per year!

Required Knowledge, Skills and Abilities:

- Advanced study beyond a high school diploma
- GDS experience (Amadeus and/or Worldspan required)
- 2-3 years of experience in the airline/travel industry
- Customer service experience
- Strong computer, math, and communication skills. Must type minimum 30 WPM.

Required Education Level : Associate's Degree