Overview

West Maui Animal Clinic is looking of a Customer Service Representative to join our team!

Overview:

The purpose of this position is to provide outstanding client service including the following duties:

* answers the phone

* differentiates between routine and emergency cases

* schedules appointments

* greets clients

* admits and checks out patients

* processes payments

* manages financial information

* communicates information between clients and staff

Reporting Structure

Directly reports to the CCS Team Leader and/or Practice Manager. Periodically receives direction from the Practice Manager and veterinarians.

Client Relations

• Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.

• Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.

• Uses active-listening skills to obtain all necessary medical and personal information from the client.

• Discerns any potential client problems, complaints, or questions and handles them appropriately.

Marketing and Client Education

• Promotes the hospital to persons inquiring about the practice, fees, and products/services.

• Educates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets’ good health

Preferred skills:

* Knowledge of veterinary medical terminology and procedures and general computer skills.

* Ability to type 45 words per minute and use a 10-key adding machine

* At least two years’ recent experience in an office or medical environment, with

Benefits

Our comprehensive benefits and perks demonstrate our commitment to employees, their families, and their future – From health, dental and vision insurance, paid time off, and 401ks, we offer the resources our team needs to maintain a healthy and fruitful life.

Location

While it’s no big secret, Maui is a gorgeous place to call home, we are the only clinic with three unique locations on the island! All of our clinics are within a mile of the ocean, and all are located within our own beautiful buildings with private parking lots. Whether you are a hiker, surfer, family man/woman, or someone who enjoys malls and movies, all of our locations offer you the best of the best for a healthy and fun lifestyle!

If you are passionate about pets and providing exemplary patient care we want you to join our amazing team!

Apply today!

Learn more about us at https://www.mauianimalclinic.com/

We look forward to meeting you! https://www.click2apply.net/ygPlaxIwN6eEmi4lltG6nd

PI186306386

Required Knowledge, Skills and Abilities:

Veterinary Receptionist

Required Education Level : High School Diploma or Equivalent