Overview
Who is PAW Health Network?
We are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more!
PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions.
Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals – regardless of experience level.
**We are looking for a Caregiver Support Staff teammate that is available to work 2 pm – 11pm shifts!**
Check us out here: https://pawhealthnetwork.com/
Job Description
What should you expect working as a Caregiver Support Staff?
BASIC QUALIFICATIONS
Has the ability to solicit, process, and integrate input from team members and administrators
Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.
Contributes to a positive work environment by treating others with fairness and respect
Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA
PROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS
Greet caregivers in a friendly and timely manner
Receive incoming calls, provide available information, and route as needed
Ensure caregiver information is recorded accurately and consistently
Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff
Assist incoming patients based on urgency of care and available staff resources
Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning
PERFROM PROCESSING RELATED DUTIES
Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)
Utilize the clinic’s practice management software to finalize invoices, process refunds, and accurately record all sales
Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system’s end-of-day report
Coordinate with the Medical Support Team to answer any caregiver questions
PROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS
Understand hospital logistics to maintain efficiency and reduce costs
Be a resource for inventory control, to aid in loss prevention
Ensure front lobby remains clean throughout shift
ENGAGE PAW’S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES
Integrate into the The Collaborative Process
Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams
Track progress through Core Training, and track issues and accomplishments as they arise
Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness
Attend departmental or All-Staff meetings
Qualifications
What are we looking for?
Receptionist with a minimum of 1-year veterinary experience preferred
Compassionate and calm team player
Strong communication skills
Ability to multi-task
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset.
Schedule Requirements
Full-Time or Part-Time
2 pm – 11 pm shifts
Every other weekend coverage
Up to 4 Holiday Spans / Year
4 DAY WORK WEEK!
Additional information
**We are looking for a Caregiver Support Staff teammate that is available to work 2 pm – 11pm shifts!**
We offer our staff:
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/
Required Knowledge, Skills and Abilities:Receptionist with a minimum of 1-year veterinary experience preferred
Compassionate and calm team player
Strong communication skills
Ability to multi-task
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset.
